Marketing, Value-Added & Agritourism
Farm Online Review Response Template
A farm online review response template with sample wording for answering customer reviews. It helps staff reply to praise and complaints in a calm, courteous, and consistent voice.
TemplateMarketing, Value-Added & AgritourismFree PDF
Sections on this template
- Greeting using customer name
- Thank-you for positive review
- Reply to a mixed review
- Reply to a complaint
- Offer to fix the problem
- Move the talk to private contact
- Reply to a false review
- Closing line and signature
- Staff approval step
How to use this template
Treat the headings as a starting outline. Add detail under each one, and keep the finished copy with your records.
Where to check the details
This sheet is a general template, so confirm specifics with your own manuals, labels and local rules. For current official guidance, start with SBA and CFPB.
For more in this area, see the Farm Money and Grants. Between chores, farm.FM has farm humor, including Farm Cat Rejects Performance Review, Deposits Dead Mouse on Supervisor’s Desk, and agribusiness farm stories.