FFA Customer Service Checklist
Customer service checklist for FFA members who run sales, booths, and events, covering greeting, listening, accuracy, and follow-up so customers have a friendly, trustworthy experience.
Download free PDF1 page, US Letter, prints clean in black and white
ChecklistFFAFree PDF
What is on this checklist
- Greet each customer with a smile
- Listen before offering suggestions
- Know your products and prices
- Answer questions honestly
- Handle money and change carefully
- Offer a receipt when asked
- Thank every customer
- Handle complaints calmly
- Keep the area clean and tidy
How to use this checklist
Use one sheet per unit, pen or field. Date it, sign it, and file the finished copy so you can look back at what was found and fixed.
Where to check the details
This sheet is a general template, so confirm specifics with your own manuals, labels and local rules. For current official guidance, start with eXtension and SBA.
For more in this area, see the agriculture career pathways. Between chores, farm.FM has farm humor, including Tennessee 4-H and FFA Livestock Sale, and farming farm stories.